When reporting a technical issue to our support team, providing your task URL or ID helps us locate and investigate your specific enrichment job immediately - without any back and forth.
Here's how to find it depending on which feature you're using.
File Enrichment
In the left sidebar, click File Enrichment
Find the affected file enrichment in your list
Click See details on that enrichment
Copy the URL directly from your browser's address bar
Your URL will look like this: https://app.bettercontact.rocks/file_uploads/12db32ab020107b5e6c6
API
In the left sidebar, click API Cockpit
Find the affected request in your list
Under the Request ID column, copy the ID shown
Your Request ID will look like this: 9979dea21a66b87424c5
Single Search
If your issue is related to a Single Search, you don't need to find a URL or ID - just let our support team know it's a Single Search issue and describe what happened. We'll take it from there.
Still not sure?
If you're unsure which feature your issue relates to, just describe what you were trying to do and we'll help you identify it. You can reach our support team directly from the chat in the bottom right corner of the app.